Rental Policies

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After-Hours Emergencies

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Contact Seaside Vacations during business hours for any maintenance issues or leave a message after business hours and we will return your call the next day.

Our after-hours emergency service is for extreme emergencies only (fire, electrical, lightning strike, water leaks and lock-outs). Should you have an after-hours emergency, please call our office at 252.261.5500 and listen for the after-hours emergency prompt. You will be able to leave a message and your call will be returned promptly.


Beach Nourishment & Construction

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Some areas along the beaches may be involved in beach nourishment projects or construction projects during your stay. You may experience some inconvenience due to these endeavors. Seaside Vacations cannot predict when or where these jobs will begin or how long they will last. Since we have no control over these situations, no compensation or moves to other properties are permitted.


Cancellations & Transfers

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Cancellations or transfers (including date changes or switching of homes) must be made in writing. Guests are responsible for verifying that Seaside Vacations, Inc. has received the cancellation letter. We cannot refund any monies until the cancelled period is fully re-rented and confirmed for the same rental amount. (Guest will be responsible for any discounts extended to re-rent the property.)

Once the property is re-rented, all payments (excluding the trip cancellation insurance premium) will be refunded. Every effort is made to re-rent the home; however if the home does not re-rent, all monies received will be forfeited.*

Click here to download the cancellation form. Form is to be submitted to Finance upon completion by fax to 252-261-0165 or emailed to accounting@seasiderealty.com. 

*Any "extra fees" paid by the guest (Special Event fee, Security Deposit or Security Deposit Waiver fee, Pet fee, Early Check-In fee, Late Check-Out fee, Mid-Week Cleaning fee, etc.) will be refunded by Seaside Vacations. 


Check-In

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Check-in starts at 4:00 p.m. on your date of arrival.

We make our best effort to see that your home is ready by 4:00 p.m. However, there are some situations where additional cleaning and maintenance is required and homes may not be ready until after 4:00 p.m. When necessary, we reserve the right to extend check-ins to allow extra time for cleaning or maintenance. Tenants may not go to the property (including driveways and outside showers) prior to check-in, as this will delay the cleaning and maintenance process.

Keep the following in mind during your stay:

  • Please be respectful of the owner’s property. Do not move furniture.
  • Keep doors and windows closed when the air conditioning is on.
  • Do not turn the thermostat below 72 degrees in the summer; you may freeze the unit and it can take up to 24 hours to thaw and begin cooling the home.
  • Grilling is not permitted on decks.
  • Do not remove any item from the home. (Some homes have additional security.)
  • Owners’ closets are clearly marked and off limits. Please do not try to open.
  • Follow all posted pool and hot tub rules. Children must be supervised by an adult in the pool area at all times. No pets are allowed in the pool, pool area or hot tub.
  • If an alarm sounds on a pool entry door, please close the door, locate the alarm, and press the button to deactivate for a 10-second window for entry or exit.
  • Please do not overfill the refrigerator or block venting for optimal cooling.
  • Allow up to 24 hours for the refrigerator to cool after filling with groceries.


Early Check-In
For an additional $90 fee (plus tax), guests may check-in at 1:00 p.m. as homes become available. This fee applies whether or not you arrive prior to regular check-in time. Early check-in is subject to availability and only available for homes with up to five (5) bedrooms. Contact a Vacation Specialist at 866.884.0267 to request an early check-in.*

After-Hours Check-In
For guests who do not arrive prior to 6:00 p.m. on check-in day, drop boxes are located at the front door of the check-in office (be sure to verify at which office you will check in:  Kitty Hawk or Corolla). Keys and check-in packets will be left in the drop box for guests who have returned a signed lease and who have paid for their reservation in full.

*Some services may not be completed prior to early check-in and guests should expect staff or vendors to service the home in the afternoon or early evening.


Check-Out

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Check-out is at 10:00 a.m. on day of departure. Cleaning crews arrive at the home at 10:00 a.m.; your prompt departure is appreciated.

All keys are to be returned to our office upon departure. (Keyless entry guests do not have to stop by the office to check out.)

Please leave the home tidy by completing the following items:

  • Clean out the refrigerator and leave the refrigerator/freezer settings on medium. You may bring any unopened, nonperishable food items to our office for the local food banks.
  • Place all trash in the cans provided or in a nearby dumpster. Move trashcans and recycle bins to the street the night before you leave. (Pick-up is done prior to dawn.)
  • Please wash all dishes and put them away or place them in the dishwasher and begin the cleaning cycle.
  • Turn the thermostats to 75 degrees (summer) and 55 degrees (winter).
  • Please turn off all interior and exterior lights.
  • Leave grills, furniture and accessories as you found them.
  • Remove toys and trash from the pool area. Make sure the hot tub cover is secure.
  • Leave the linens on the beds and the towels in the bathroom.
  • Make sure the propane tank has been shut off for all gas grills. Please clean all grills using the grill brush provided.
  • Check closets, drawers and under beds for personal items.
  • Please make sure you close and lock all windows and doors and also have someone check the security of all doors and windows from outside the home. For keyless entry homes, please remember to lock the deadbolt when you leave.


Late Check-Out
For an additional $90 fee (plus tax), guests may check out by 12:00 p.m. on the day of departure.*

*Late check-out is not available for all homes or during peak season. Contact a Vacation Specialist at 866.884.0267 to request a late check-out.


Disclosure

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Every effort has been made to ensure that our descriptions, available amenities, rates and distances to ocean accesses are accurate. However, we cannot be held responsible for changes made by owners in furnishings or equipment, inaccurate descriptions, distance to ocean errors, or printing errors.

We regret that we will be unable to move you to another home or compensate you for errors or omissions that may be included on our website.


Dog Friendly Homes

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Dog friendly homes  allow one (1) mature, house-trained dog (75-pound limit). Dogs are not allowed in any rental home unless otherwise indicated. Cats and other animals are not permitted. A $125 fee (plus tax) is added to the rental amount. Dogs (and any other animal) are not allowed in pools, hot tubs or spas. Tenants are responsible for any damage incurred by their dog, as this type of damage is not covered under our Security Deposit Waiver Fee. Owners of dogs at non-dog homes will be subject to a $200 unauthorized pet fee and may be evicted without a refund.

Please be aware that all of our beaches have leash laws.


Fireplaces (back to top)

Fireplaces are available for use from October 15 through April 15. Only advertised fireplaces are available for guest use. If the home has a gas fireplace, Seaside Vacations will make every effort to ensure that is operational during the guest’s stay; however, we cannot guarantee fireplace operation. Propane deliveries may take several days and cannot be guaranteed.

If the home has a wood-burning fireplace, guests are responsible for purchasing the firewood. 


Housekeeping (back to top)

Please note, all mini-vacations (partial stays of less than 7 nights) will include a cleaning fee which varies depending on the number of bedrooms. This fee will be added to your reservation upon booking.

We are pleased to offer additional linens and towels and mid-week cleaning. Contact a Vacation Specialist at 866.884.0267 for details and prices.


Hurricanes

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Hurricane season lasts from June 1st until November 30th each year.


We will publish any pertinent hurricane information on the homepage of our website.


Keys

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Most of our homes provide keyless entry (go straight to home, do not pass rental office).  If you rent one of our few homes that don't please adhere to the following: 

Upon check-in, you will receive keys to your vacation home. All keys are to be returned to our office upon departure.

Guests staying in keyless entry homes will be sent their access code prior to arrival. (You do not have to stop by the office to check out.)

Lockouts
There is a $25 charge for delivering keys. This is payable to the person who lets you in. (Vendors will not usually make service calls after business hours.)


Lost and Found

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Seaside Vacations will not be responsible for any items that you leave in your rental home. Lost items will be held for two (2) weeks. After that time, all unclaimed items will be donated to a local charitable organization. If requested, items left behind will be returned via U.S. mail. A $25 handling fee, plus postal charges, will apply to all returns.


Mail & Messages

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After you have checked into your home, we strongly recommend that you contact any relatives/friends who may wish to get in touch with you during your stay and provide them with the home’s phone number. We will not release any information pertaining to a guest over the phone. If an individual calls trying to reach a guest, we will take a message and hold it at the front desk of your check-in office. It is the responsibility of the guest to check for messages. 

Any mail received will be held at the front desk of your check-in office. We cannot store any mail that is larger than an oversized envelope. Please do not have packages sent to the check-in office. It is the responsibility of the guest to check for mail. Any mail not claimed prior to the respective guest’s checkout date will be returned to sender.

Faxes & Copies
Seaside Vacations will be happy to receive and send faxes for a fee of $1 per page. Copies are also $1 per page. Fax and copy services are available at our Kitty Hawk office.


Mini-Vacations

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Mini-vacations are partial stays of less than seven (7) nights. Many properties are available to rent for less than a full week; however, full week reservations have priority.*

During the off-season (January 1 – May 1 and September 26 – December 31), mini-vacations can be booked anytime.**

During the peak season (May 2 – September 25), mini-vacations can be booked no more than seven (7) days prior to the date of check-in.

Mini-vacations cannot be made online and optional fees cannot be prorated. All mini-vacations will include which varies depending on the number of bedrooms. This fee will be added to your reservation upon booking.


*Valid on participating properties only. Subject to availability. Some exceptions apply. Please contact a Vacation Specialist at 866.884.0267 for more information.

**Exceptions include Thanksgiving, Christmas and Easter.


Non-Family Groups

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Seaside Vacations' policy is to rent to family groups only. However, there are some properties that allow non-family groups. 

If you are a non-family group renting a Seaside Vacations property (that allows non-family groups), you must sign a separate, special addendum in addition to the Seaside Vacations Lease Agreement.

Non-Family Group Addendum Terms and Conditions:

  • A “non-family group” includes such groups as high school students, college or civic groups, etc. 

  • This addendum must be signed by the same individual signing the lease agreement (leaseholder).  The leaseholder acknowledges that he/she is at least 25 years old and understands that he/she must take possession of the home on check-in day and personally occupy the property for the duration of the lease. Property keys will only be released to the leaseholder.  

  • Non-family group reservations require a refundable $1,000.00 security deposit to be paid before the reservation can be processed. This security deposit will be refunded 45 days from departure, provided there is no damage or excessive cleaning required at the property. In addition to the $1,000.00 security deposit, Seaside Vacations requires a valid credit card to be kept on file.

  • Seaside Vacations reserves the right to inspect the property at any time during your stay.  Property inspections will be without notice. If an inspection reveals any damage and/or cleaning issues, your group may be required to vacate the premises with no refund of any monies paid.

  • Any damages found will be assessed and the cost of repair(s) will be deducted from the $1,000.00 security deposit. If the cost of repair(s) exceeds the $1,000.00 security deposit, the credit card on file will be billed.

Occupancy

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Seaside Vacations, Inc. is authorized to rent only to family groups. A family group is defined as: parents, grandparents, children and extended family members. Tenant acknowledges that he/she is at least 25 years old and understands that he/she must personally occupy the property for the entire period. Tenant further acknowledges he/she may not rent the property for non-family group use such as high school, college or civic groups and to do so constitutes a material breach, which is grounds for immediate eviction as set forth herein. Agent reserves the right to refund advance payment and refuse occupancy if said occupancy is determined to be detrimental to the premises.

Maximum occupancy of the property is two (2) persons per king, queen or double-sized bed, and one person per single bed. Under no circumstances shall occupancy exceed this number. Occupancy of the rental property includes children, except infants in cribs.

Please note: No campers or mobile units may be parked at the home for the purpose of additional sleeping space. Exceeding maximum occupancy is a material breach of the rental agreement and may lead to termination without a refund.


Owner Closets

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Many of our homeowners maintain a locked closet and or utility room in their home for storage of personal items. Please respect these locked closets and storage rooms and do not attempt to open them.

Any damage to this area of the rental property will be billed directly to the guest, since this type of damage is willful and not covered under the Security Deposit Waiver Fee.


Payments

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Prices quoted on this website are based on a seven-day rental. An advance rental payment of one-half (50%) of the rent and travel insurance (optional) are required at time of booking reservation. If signed lease agreement and payment are not received within five (5) days, the reservation will be cancelled.

Please note: Seaside Vacations requires that all online bookings must have a signed lease and deposit within 48 hours from the time of booking or the reservation will be cancelled without notice.

Personal checks are accepted for advance rental amounts, balances and security deposit payments provided the check is received 30 days prior to date of arrival. For payments received 30 days or less prior to date of arrival, payment must be made in the form of certified or cashier's check, money order, MasterCard®, Visa®, Discover®, or American Express®.


Final payments are required 30 days prior to your scheduled arrival date. An email reminder is sent 60 and 45 days in advance of your arrival date reminding you of your final payment.

When making your remittance, please be sure that the name of the leaseholder can be found on your check/money order, along with your reservation number.

All advance rent amounts and rents will be deposited in an interest-bearing trust account at BB&T at 5416 N. Croatan Highway, Kitty Hawk and the interest accrued to Seaside Vacations, Inc.


Pools & Hot Tubs

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For 2017, Seaside Vacations will open all pools (heated and unheated) beginning the weekend of April 14th and close all pools (heated and unheated) the weekend of October 13th.

Heated service for private pools requires one week’s notice prior to your date of arrival. There is an additional fee to heat the pool. Cost varies according to pool size, and is only available on homes that offer pool heat as an amenity. Please contact one of our guest services representatives at 252-261-5500 to find out the cost to heat a specific pool. Most pools heaters heat five to eight degrees above outside air temperatures.

Outdoor community pools are generally open from Memorial Day to Labor Day and are only open to guests and homeowners of the particular community.

Pools are serviced either by Seaside Vacations or the homeowner’s chosen provider. All pools and hot tubs serviced by Seaside Vacations are cleaned, serviced, and chemically treated between guest arrivals on Saturdays and Sundays. Please do not use pools or hot tubs before 4:00 PM on your arrival day.

An additional mid-week service and treatment is provided for all hot tubs and pools serviced by Seaside Vacations.

Guests understand and agree that Seaside Vacations, its employees and property owners are not responsible for any accidents that may occur regarding the use of the pool, hot tub and/or other equipment.

Please be aware that there are particular risks involved with using pools and hot tubs. It is important to read the information given to you at check-in to familiarize yourself with safety policies pertaining to pool and hot tub use. Pool open and close dates are subject to change without notice, and no refunds will be given. Pools and spas are not guaranteed to be accessible upon guest arrival.


Special Events

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Select homes managed by Seaside Vacations have been designated as “event homes.” These homes are available to host your special event (wedding, reunion, business gathering, etc.). Written permission from both Seaside Vacations and the owner of the home is required. An event fee and additional security deposit may be required.

View our Weddings and Events rentals and contact a vacation specialist at 866.884.0267 for more information.


Trash & Recycling

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Each tenant is responsible for properly disposing of all trash during, and at the conclusion, of their stay. Please make sure all trash from within the home is put into the designated trash/recycle can located at the property. These cans must be rolled to the edge of the street the night before the scheduled trash pick-up, as Waste Management arrives very early in the morning. Trash and recycle collections are twice per week during the “In” season. The trash/recycle collection days will be posted on the refrigerator in your rental property. If this information is missing, please call our office to confirm the collection days.

Please note: Any trash/recycling that is not put in the trash/recycle can(s) and rolled to the street will not be picked up by Waste Management. Trash/recycling that is found to have not been taken down to the street or that does not fit into the designated container will result in a $55 charge to the leaseholder’s credit card on file.


Vacation Insurance

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Trip Cancellation Insurance charges are automatically added to your first rental payment. If you do not wish to purchase this coverage, you may decline the charge by initialing where indicated on your lease.

The Trip Cancellation Insurance provides protection in the event that vacation time is lost due to any mandatory evacuations ordered by Dare or Currituck County Emergency Management. By purchasing travel insurance, you can insure yourself for covered cancellation penalties, medical costs, as well as gain access to a wide range of traveler's assistance services.  

Please be aware that if you cancel your reservation, certain restrictions may apply. You must confirm your cancellation request in writing to be eligible to have your week re-rented. If we are successful in re-renting the home, we will return your payment - less any travel insurance premiums you may have paid.

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